British Airport Authority (BAA) IT Outsourcing Programme – London, UK

In January 2011, SITA and Capgemini were awarded the contract for the IT Outsourcing Programme by the British Airport Authority (BAA) for the six (6) BAA airports including:

  • London Heathrow (LHR)
  • London Stansted (STN)
  • Southampton (SOU)
  • Glasgow (GLA)
  • Edinburgh (EDI)
  • Aberdeen (ABZ)

The awarded contract was for 5 years totaling €120 million.

Inspired Networks was engaged by SITA for the development of the Commercialization of BAA’s IT service portfolio. The Commercialization encompassed the development of Product Business Plans which included:

  • Product Descriptions
  • Product Development
  • Resourcing Requirements and Plan
  • Service and Support Strategy
  • Product Roadmap
  • Product Enhancements
  • Market Analysis
  • Risk Analysis
  • Strategy Planning
  • Business Case

The Product Business Plans developed included:

  • Concession Management
  • Managed LAN Services
  • Managed Wireless LAN Services
  • Managed Telephony Services
  • Managed Cabling Services
  • Managed CCTV Services
  • Managed Access Control Services
  • Managed Television Services
  • Managed FIDS Services
  • Managed Flight Data Services
  • Managed CUSS (Common Use) Services

Owner: British Airport Authority (BAA)

Client: SITA, Capgemini

Budget: €120 million (5-year contract)

Completion Date: April 2011 (Commercialization)


  • Survey and Documentation
  • Stakeholder Interviews
  • Due Diligence
  • Client Interface
  • Product Development
  • Product Roadmap
  • Market Analysis
  • Strategy Planning
  • Business Case