Lester B. Pearson Toronto International Airport (YYZ) Terminal 1 SDA Programme – Toronto, Canada

In 2000, the Lester B. Pearson Toronto International Airport launched the Airport Development Programme (ADP). As part of the ADP, a new Terminal 1 was commissioned to be built. The total cost of the ADP was C$4.4 billion. The new Terminal 1 consists of 42-gates, two piers (D with 17 gates and E with 10 gates), and a multi-level parking facility with 9,000 spaces. The eight (8) year ADP Programme was completed in 2008. 

In 2001, SITA was awarded the SDA (Service Delivery Agent) contract by the GTAA (Greater Toronto Airport Authority). The SDA was the formation of a structured model and team to support the outsourcing of the Information Technology and Telephony (IT&T) at YYZ.

In 2001, SITA engaged Inspired Networks for the delivery of the following systems:

  • The delivery management of CAN
  • The delivery management of VoIP
  • The delivery of Common Use (CUPPS, CUSS)
  • The migration of the airlines from their proprietary platforms to the new SITA Common Use platform

The CAN Cisco Powered Network encompassed 130+ Cisco Catalyst 65xx series switches, redundant DWDM and SONET rings, DPT ring, 30+ Cisco PIX series firewalls, 250+ WLAN access points, and layered services including VoIP, WLAN, CCTV, managed VPN and Firewalls.

The CAN was the first Cisco Powered Campus Network at an Airport Campus.

The VoIP installation at YYZ was, at the time, the largest Cisco VoIP installation in the world. The unified communications platform integrated the legacy PBX, provided 100% IP-based handsets including at the check-in and gate counters, airport administrative and operational offices, and all airport tenants including the airlines operating at terminal 1. The YYZ VoIP installation was the first to integrate with Common Use to provide a “Single Sign-on” solution.

Owner: Greater Toronto Airport Authority (GTAA)

Client: ARUP

Construction Costs: C$4.4 Billion

Completion Date: April 2003


  • Survey and Documentation
  • Stakeholder Interviews
  • Due Diligence
  • Client Interface
  • Vendor Management
  • Planning
  • Procurement
  • Delivery Management
  • Project Management
  • Staging
  • Implementation
  • Testing
  • Commissioning
  • Migrations of Services / Users