Lester B. Pearson Toronto International Airport (YYZ) Terminal 1 SDA Programme – Toronto, Canada

In 2000, the Lester B. Pearson Toronto International Airport launched the Airport Development Programme (ADP). As part of the ADP, a new Terminal 1 was commissioned to be built. The total cost of the ADP was C$4.4 billion. The new Terminal 1 consists of 42-gates, two piers (D with 17 gates and E with 10 gates), and a multi-level parking facility with 9,000 spaces. The eight (8) year ADP programme was completed in 2008. 

In 2001, SITA was awarded the SDA (Service Delivery Agent) contract by the GTAA (Greater Toronto Airport Authority). The SDA was the formation of a structured model and team to support the outsourcing of the Information Technology and Telephony (IT&T) at YYZ. The SDA Programme was a 5-year outsourcing contract.

The Outsourced IT&T Services comprising the SDA Programme included:

  • Engineering Services
  • Operational Services
  • Service Provisioning Services
  • Business Services

The Operational Services delivered by SITA included IT&T services consisting of:

  • Day-to-day operations management
  • 24×7 support
  • CAN (Campus Area Network)
  • Managed Security Services (VPN, Firewall)
  • WLAN – Public and Private
  • Telephony (VoIP, PBX)

Inspired Networks delivered day-to-day operations management of a 12-person team responsible for 24×7 support of a Cisco Powered Network which encompassed 130+ Cisco Catalyst 65xx series switches, redundant DWDM and SONET rings, DPT ring, 30+ Cisco PIX series firewalls, 250+ WLAN access points, and layered services including VoIP, WLAN, CCTV, managed VPN and Firewalls.

Inspired Networks served as Operational SPOC (single point of contact) for SITA into the GTAA and the airport tenants. Inspired Networks delivered an Enterprise Management Architecture assessment and design in support of the design & build of the new Network Operations Center (NOC).

Inspired Networks, in conjunction with SITA and the GTAA, developed operational and change management processes modeled on the ITIL standards.

Inspired Networks delivered oversight and approval for changes within the Production environments as part of the change management process. Inspired Networks represented SITA on the GTAA Change Advisory Board (CAB).

Owner: Greater Toronto Airport Authority (GTAA)

Client: ARUP
Rockefeller Group

Construction Costs: C$4.4 billion

Completion Date: April 2003


  • IT&T Outsourcing
  • ITIL based service model
  • Contract Management
  • Telecom Services (Data/Voice)
  • Managed Security Services
  • Managed IT Services
  • Network Operations Center
  • Airport Emergency Operations Center
  • Situation Awareness
  • Crisis Management
  • Vendor Management