World Bank Integrated Communication Project (ICP) – Worldwide Rollout

In 2001, the World Bank initiated the Integrated Communications Project (ICP) to deliver an integrated communications platform for data, voice, and video services across both the World Bank Headquarters and their 262 Country Offices (CO). The first phase was the deployment of two (2) Cisco IPT (Internet Protocol Telephony) Mega Clusters which included over 10,000+ handsets. The second phase was the deployment of three (3) Cisco IPT Main Clusters, consisting of over 6,000+ handsets, across 262 Country Offices spanning 6 continents.

The World Bank awarded the ICP Project to a team from Cisco, SITA, and Orang Business Services (OBS).

Inspired Networks was engaged to provide delivery management services for Phase 2 – Country Office Migrations. Inspired Networks managed the delivery of the CO migrations from December 2012 to June of 2015. Inspired Networks provided for:

  • Coordination of all on-site activities working in coordination with the Central SITA ICP Program Team, OBS and the World Bank.
  • Delivery Management
  • Technical Project Management
  • Cisco IPT Technical Planning and Oversight
  • Lead all aspects of the planning and coordination of the migrations
  • The planning and coordination with the World Bank including the World Bank central office and the individual CO
  • The planning and coordination with SITA, OBS, and Cisco project resources
  • Managed the CO Questionnaires
  • Managed the Design Approval Process
  • Managed the Hardware and Software Procurement
  • Managed Circuit Provisioning
  • Managed the Pre-Migration Testing Phase
  • Managed the Migration per CO
  • Managed the Testing and Acceptance per CO
  • Managed the Handover process per CO

Owner: The World Bank

Client: SITA
Orange Business Services (OBS)

Completion Date: June 2015

Project Accomplishments:

  • 31-month Project Duration
  • 226 Country Offices Surveyed
  • 202 Country Offices Migrated
  • 6 Continents Served
  • 6,000+ Handsets Deployed


  • Client Interface
  • Due Diligence
  • Vendor Management
  • Planning
  • Procurement
  • Delivery Management
  • Project Management
  • Design Assistance
  • Circuit Provisioning
  • Testing
  • Commissioning
  • Handover
  • Migrations of Services / Users